This next story comes to us by way of Gomez_Adams. Now, what started out as a simple question to the Community Administrator by name of Ghostprime turned into what can best be described as a long, drawn out, misguided, moronic, borderline negligent lesson in ineptitude the likes of which we have never before seen.
To set this all up, we need to make a few simple clarifications:
- As a Community Administrator, you should be well aware of the rules that govern your community.
- As a Community Administrator, you should be unbiased in the application of those rules.
- As a Community Administrator, you should be prepared to answer questions clearly, concisely, and in a timely manner.
There’s no other way to word this: Ghostprime is a complete failure in every single one of those statements. It goes deeper than that, though. It’s not just him. It’s ALL of Wargaming’s staff. Every single last one of them.
So, with all of that said the question becomes: What was so hard for them to sort out? Well, here it is straight from Gomez_Adams original PM to Ghostprime sent on September 29th:
Not long ago, I was banned for a day for violating the rule of having a link in my sig. (I had one link in it. I had assumed it was OK since so many others had links in their sigs.)
I have noticed that when I go to make a change to my signature, it says this:
Your signature may contain:
- Up to 1 images
- Images up to 468 x 100 pixels
- Up to 0 URLs
- Up to 5 lines
- Unlimited number of characters
Now, I’ve seen people using bigger images and multiple links and they all get away with it no problem. So why am I policed over it and they’re not?
For instance, this sig:
Tsavo; Computer Gaming Enthusiast, Casual Artist, Wiseguy
Tier X: T110E5, T110E3, T110E4, T57, M48, E100, Leopard 1, Obj 140, Centurion X, FV 215, Rare tonks: M60, T95E6, T23E3, BT-SV, TYPE 59
He’s running 4 links and nobody says a word.
What’s more, you have this rule in your Forums Rules listing:
Additionally, excessively long forum signatures are not permitted. Signatures may not exceed two lines. If these limitations are exceeded, then the disruptive elements will be removed without explanation and the offending account may receive sanctions. Users are allowed to use images in your signatures, but their size must not exceed 468px×100px (length x width). The signatures can contain animation, but it should not be annoying.
So which is it? Can we or can’t we have multiple lines (up to 5) and pretty much unlimited links?
Thanks in advance.
Seems a pretty straight forward question to us. It wouldn’t seem to us to be too difficult to clear that up at all if you’re a Community Administrator; or at the very least it certainly shouldn’t be.
But this is Wargaming, folks, and nothing, and we mean absolutely NOTHING, is ever easy here. That question would go on to be dodged not just by Ghostprime, but by no less than 3 other Wargaming employees over a period of weeks.
Now, one would think that the response from a Community Administrator would be a simple clarification of the rules and in all likelihood removing the contradictory rules on the site itself, right?
Wrong. Here’s Ghostprime’s response to that query:
What link were you moderated for and what was the date? This is the information I am missing.
What the flying hell is that? Not once did he say, “I’m appealing this” or “I’d like you to overturn this” or anything of that nature. All he ever asked for was a clarification of the rules. So what does he get? A complete and total dodge of the question. But, being the type of person he is (which is a hell of a lot more reserved than many of us are) Gomez replied back in typical fashion:
It was about 6 or 7 months ago, and I didn’t have a problem with it at the time or now since it did say zero links allowed in the Signature dialogue window. I had never really paid attention to it at the time and hadn’t noticed it.
I was just wanting to add a link after I saw so many people using them lately and didn’t know if the rules had changed since then and simply never been updated. Since the actual text on my window still says no links are allowed, I wanted to clarify it was OK before I did.
That and the size of images as well and how many lines we can use. There’s another guy using an image 600 x 220 or thereabouts and I was wondering if that was OK as well.
So now we have it out there: Just clarify the rules, please. But this is Wargaming, and it simply can’t be done. The response to that is this from Ghostprime:
As long as your link ist to cause unrest, or advertising, or selling. If you feel it’s questionable, you can run it by me first, and I’ll let you know.
So what about the rest of it? What about the image sizes? What about the number of lines? Absolutely nothing. It is once again completely ignored.
Now, Gomez_Adams, from what we know of him, is the type of person that is very methodical in what he does. Once he ask you something several times and you refuse to answer him, he’ll simply ask somebody else; and that is exactly what he did. He filed a ticket to try to get the answers he was looking for from the Wargaming NA Office. He sent an exact copy and paste of his original question to Ghostprime asking simply for them to clarify the rules once and for all since Ghostprime simply refused to.
He sent it in on September the 30th. He was ignored for 5 days. He post to his ticket two more times asking for a clarification. So after nearly a week, what does he get back? This:
Jonathan Bryant October 4, 2016 7:48 PM